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ServiceNow CSA Study Guide

ServiceNow Certified System Administrator CSA

The ServiceNow Certified System Administrator (CSA) exam is for administrators who configure, maintain and secure a ServiceNow instance. It covers platform navigation, instance configuration, forms, lists and notifications, the Service Catalog, knowledge and Workflow Studio, the data schema, access control, imports and the CMDB, and UI policies, business rules and update sets. It suits new ServiceNow administrators and platform owners.

  • Exam code CSA
  • Associate level
  • 6 exam domains

This guide is free, with no sign-up. It explains every ServiceNow CSA exam topic in plain English, one chapter at a time. Read them in order or jump straight to the topic you need.

  • 6chapters
  • 23topics
  • 5diagrams and exhibits
  • 1 h 33 minfast track
Start with Platform Overview and Navigation
  • Every topic follows the same simple pattern: what it is, how it works, common mistakes
  • Diagrams and real command output where a picture explains it best
  • Exam tips and worked subnetting and IPv6 practice, with answers

How the exam is weighted

Each domain is worth this share of the exam, so spend your study time in proportion. Select a domain to open its chapter.

Chapters

Open a chapter to see its topics and how long each takes.

1Platform Overview and Navigation2 topics · 8 min fast trackThe Now Platform, its capabilities, the instance and Next Experience Unified Navigation.
  1. 1The Now Platform, Its Capabilities and the Instance4 min
  2. 2Next Experience Unified Navigation4 min
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2Instance Configuration2 topics · 8 min fast trackInstalling applications and plugins, personalizing and customizing, and the common user interfaces.
  1. 1Installing Applications and Plugins4 min
  2. 2Personalizing, Customizing and the Common User Interfaces4 min
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3Configuring Applications for Collaboration6 topics · 25 min fast trackLists, forms, tasks, boards, dashboards and notifications, 20% of the exam.
  1. 1Lists, Filters, and Tags4 min
  2. 2List and Form Anatomy and Form Configuration4 min
  3. 3Form Templates, Saving Options and Advanced Form Configuration5 min
  4. 4Task Management and Visual Task Boards4 min
  5. 5Visualizations, Dashboards, and Platform Analytics4 min
  6. 6Notifications4 min
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4Self Service & Automation4 topics · 16 min fast trackKnowledge Management, Service Catalog, Workflow Studio and Virtual Agent, and how they connect.
  1. 1Knowledge Management4 min
  2. 2Service Catalog4 min
  3. 3Workflow Studio4 min
  4. 4Virtual Agent4 min
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5Database Management and Platform Security5 topics · 20 min fast trackData schema, access control, importing data, CMDB and CSDM, Security Center.
  1. 1Data Schema, Tables and Fields4 min
  2. 2Application and Access Control4 min
  3. 3Importing Data4 min
  4. 4CMDB and CSDM4 min
  5. 5Security Center and the Shared Responsibility Model4 min
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6Data Migration and Integration4 topics · 16 min fast trackUI policies, business rules, system update sets and scripting, as the blueprint groups them.
  1. 1UI Policies4 min
  2. 2Business Rules4 min
  3. 3System Update Sets4 min
  4. 4Scripting in ServiceNow4 min
Read the chapter overview →

Ready for more practice?

The full ServiceNow CSA question bank has 600 questions, with timed practice exams and an explanation for every answer.

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This study guide is independent and is not affiliated with, endorsed by, or sponsored by ServiceNow. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.