Chapter 1 of 6 · ServiceNow CSA
Platform Overview and Navigation
The Now Platform, its capabilities, the instance and Next Experience Unified Navigation.
- 2topics
- 8 minfast track
- 7%of the exam
Topics in this chapter
Take them in order, or jump to the one you need.
- 1The Now Platform, Its Capabilities and the InstanceServiceNow CSA basics: the Now Platform, its capabilities and services, and the instance, including production, sub-production…4 min
- 2Next Experience Unified NavigationServiceNow CSA navigation: Next Experience Unified Navigation, the banner, All, Favorites, History and Workspaces menus…4 min
About this chapter
What this chapter covers
Platform Overview and Navigation is 7% of the ServiceNow Certified System Administrator (CSA) exam. It covers what the Now Platform is, what it can do, how an instance is built and used, and how people move around it in Next Experience Unified Navigation.
Questions are short scenario or recall questions. Some are single answer and some are multiple select, and the multiple select ones state the count, such as "(Choose two.)". There are no exhibits.
How the topics fit together
The platform is the product, the capabilities are what it offers, the instance is where your company runs it, and Unified Navigation is how users reach everything in it.
- Know the vocabulary: platform, instance, application, plugin, module.
- Know the three kinds of instance work: development, testing and production.
- Know the four menus of Unified Navigation and what each one holds.
Easy points live here. If a question asks where something lives or what a basic term means, answer with the plain definition, not a deeper feature.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with tables and examples.
- What to remember for the exam: the facts to memorize and how questions are phrased.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Ready for more practice?
The full ServiceNow CSA question bank has 600 questions, with timed practice exams and an explanation for every answer.
This study guide is independent and is not affiliated with, endorsed by, or sponsored by ServiceNow. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.