Free study guide

Salesforce Platform Administrator Study Guide

Salesforce Certified Platform Administrator

The Salesforce Certified Platform Administrator exam is for people who configure and maintain a Salesforce org. It covers setup and security, the data model, sales, service and productivity apps, data and analytics, Flow automation and Agentforce. The exam has 60 questions in 105 minutes, and you need 68% to pass.

  • Salesforce certification
  • 8 exam sections
  • 60 questions

This guide is free, with no sign-up. It explains every Salesforce Platform Administrator exam topic in plain English, one chapter at a time. Read them in order or jump straight to the topic you need.

  • 8chapters
  • 15topics
  • 5diagrams and exhibits
  • 54 minfast track
Start with Configuration and Setup
  • Every topic follows the same simple pattern: what it is, how it works, common mistakes
  • Diagrams and real command output where a picture explains it best
  • Exam tips and worked subnetting and IPv6 practice, with answers

How the exam is weighted

Each domain is worth this share of the exam, so spend your study time in proportion. Select a domain to open its chapter.

Chapters

Open a chapter to see its topics and how long each takes.

1Configuration and Setup4 topics · 14 min fast trackCompany settings, UI configuration, users and licenses, security controls and sharing.
  1. 1Company Settings and Declarative UI Configuration3 min
  2. 2Setting Up and Maintaining Users4 min
  3. 3Security Controls and the Sharing Model4 min
  4. 4Profiles, Permission Sets and Permission Set Groups3 min
Read the chapter overview →
2Object Manager and Lightning App Builder2 topics · 8 min fast trackObjects and relationships, fields, page layouts, record types, actions.
  1. 1Objects and Relationships4 min
  2. 2Fields, Page Layouts, Lightning Pages and Actions4 min
Read the chapter overview →
3Sales and Marketing Applications2 topics · 6 min fast trackLeads, opportunities and path, sales productivity, lead automation, campaigns.
  1. 1Sales Process and Sales Productivity Features3 min
  2. 2Lead Automation and Campaign Management3 min
Read the chapter overview →
4Service and Support Applications1 topic · 3 min fast trackCases, queues, assignment, auto-response and escalation rules, support processes.
  1. 1Case Management and Case Automation3 min
Read the chapter overview →
5Productivity and Collaboration1 topic · 4 min fast trackTasks and events, Chatter groups, the Salesforce mobile app and AppExchange.
  1. 1Activities, Chatter, the Mobile App and AppExchange4 min
Read the chapter overview →
6Data and Analytics Management2 topics · 8 min fast trackImporting and exporting data, duplicate and validation rules, reports, dashboards.
  1. 1Data Management and Data Quality4 min
  2. 2Reports and Dashboards4 min
Read the chapter overview →
7Automation2 topics · 7 min fast trackChoosing the right automation tool, Flow types and configuration, and approval processes in Salesforce.
  1. 1Choosing an Automation Tool and Building Flows4 min
  2. 2Approval Processes3 min
Read the chapter overview →
8Agentforce1 topic · 4 min fast trackAgent capabilities and use cases, security and permissions, and maintaining prompts and instructions.
  1. 1Agentforce for Administrators4 min
Read the chapter overview →

Ready for more practice?

The full Salesforce Platform Administrator question bank has 650 questions, with timed practice exams and an explanation for every answer.

SubscribeTry Sample Exam

This study guide is independent and is not affiliated with, endorsed by, or sponsored by Salesforce. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.