Chapter 5 of 8 · Salesforce Platform Administrator
Productivity and Collaboration
Tasks and events, Chatter groups, the Salesforce mobile app and AppExchange.
- 1topics
- 4 minfast track
- 10%of the exam
Topics in this chapter
Take them in order, or jump to the one you need.
About this chapter
What this chapter covers
Productivity and Collaboration is 10% of the Salesforce Certified Platform Administrator exam. It covers activity management with tasks and events, Chatter and Chatter groups, the Salesforce mobile app, and AppExchange solutions.
Questions are mostly scenarios: a company has a requirement, and you choose the declarative feature or setting that meets it. Writing code is never the expected answer on this exam.
How the topics fit together
These features help users work and collaborate: tracking activities, talking in Chatter, working from the mobile app and adding ready-made solutions from AppExchange.
Know the difference between managed and unmanaged packages, and between public, private and unlisted Chatter groups.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with tables and examples.
- What to remember for the exam: the facts to memorise and how questions are phrased.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Ready for more practice?
The full Salesforce Platform Administrator question bank has 650 questions, with timed practice exams and an explanation for every answer.
This study guide is independent and is not affiliated with, endorsed by, or sponsored by Salesforce. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.