Chapter 1 of 3 · PMI PMP
People
Shared vision, conflict, team leadership, stakeholder engagement and expectations, knowledge transfer and communication.
- 7topics
- 32 minfast track
- 2diagrams and exhibits
- 33%of the exam
Topics in this chapter
Take them in order, or jump to the one you need.
- 1Developing a Common VisionLearn how a project manager builds a shared vision across predictive, agile and hybrid projects, from the charter and objectives…5 min
- 2Managing ConflictLearn the five conflict resolution techniques, when to choose each, how agile teams resolve disputes themselves, and when a…5 min
- 3Leading the Project TeamServant leadership, leadership styles, team development stages, motivation theories and building empowered teams in predictive…5 min
- 4Engaging StakeholdersIdentify and analyze stakeholders, use the power and interest grid and engagement assessment matrix, and plan engagement for…Diagram4 min
- 5Aligning and Managing ExpectationsHow to align differing stakeholder expectations, negotiate priorities, manage expectations through delivery and keep agreements…4 min
- 6Knowledge TransferExplicit and tacit knowledge, lessons learned, retrospectives, communities of practice and handover methods that keep project…4 min
- 7Planning and Managing CommunicationBuild a communication plan, pick push, pull or interactive methods, count communication channels, overcome barriers, and use…Diagram5 min
About this chapter
What this chapter covers
The People domain is about leading, supporting and communicating with the individuals and groups who make a project succeed. Tools and schedules matter, but projects are delivered by people, and most real project trouble starts with people problems.
The chapter covers how to build a shared vision, resolve conflict, lead and develop a team, engage and align stakeholders, move knowledge around and communicate well. Each topic is shown for predictive, agile and hybrid ways of working, so you can recognize the right behavior whichever approach a question describes.
How the topics fit together
The pages follow the natural order of work with people, from agreeing a goal to keeping everyone informed.
- Common vision gives the team and stakeholders one picture of success.
- Leading the team covers servant leadership, team stages and motivation.
- Conflict management shows which technique to choose and when to escalate.
- Stakeholder engagement and expectations cover analysis, engagement levels and negotiation.
- Knowledge transfer and communication keep information flowing and prevent loss of learning.
In this domain, the best answer is often the one that talks to the people involved first and builds understanding, before using formal authority or escalating.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with diagrams and examples.
- What to remember for the exam: the facts to memorize.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Read the scenario wording carefully, because words such as "self organizing", "sprint" or "baseline" tell you which approach applies. Then pick the behavior that fits it, for example facilitation for agile teams and a formal escalation path for a governed predictive project.
Ready for more practice?
The full PMI PMP question bank has 1,463 questions, with timed practice exams and an explanation for every answer.
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