Chapter 5 of 7 · PeopleCert ITIL 5 Foundation
Value Stream Mapping and Management
Core and enabling value streams, complexity thinking and value stream maps.
- 1topics
- 3 minfast track
- 1diagrams and exhibits
- 5%of the exam
Topics in this chapter
Take them in order, or jump to the one you need.
About this chapter
What this chapter covers
Value stream identification, mapping and management is worth 5 percent of the ITIL Foundation (Version 5) exam, about 2 of the 40 questions. It covers how organizations recognise the flows of work that create value, draw them as value stream maps, and manage them so value reaches consumers efficiently.
The syllabus covers three topics: the key concepts (value stream, core and enabling value streams, mapping, management and complexity thinking), the application of value streams to optimise workflows in complex environments, and the purpose of mapping and management, including the elements of a value stream map.
How the topics fit together
Identifying a value stream shows what work matters to consumers. Mapping makes the steps and delays visible. Management keeps improving the flow over time.
With only two marks, focus on the definitions: core versus enabling value streams, mapping versus management, and the time elements of a map such as lead time and wait time.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with tables and examples.
- What to remember for the exam: the facts to memorise and how questions are phrased.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Ready for more practice?
The full PeopleCert ITIL 5 Foundation question bank has 527 questions, with timed practice exams and an explanation for every answer.
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