Chapter 2 of 5 · Microsoft MD-102

Manage and maintain devices

Autopilot, Windows 365, configuration profiles, Intune Suite add-ons and remote actions.

  • 9topics
  • 47 minfast track
  • 2diagrams and exhibits
  • 25–30%of the exam
Start with Windows Autopilot Profiles, Device Preparation and Modes

Topics in this chapter

Take them in order, or jump to the one you need.

  1. 1Windows Autopilot Profiles, Device Preparation and ModesMD-102 Autopilot: choose between deployment profiles and device preparation policies, and pick user-driven, pre-provisioning or…Diagram6 min
  2. 2Autopilot Name Templates, Enrollment Status Page and Windows 11 UpgradesMD-102 Autopilot finishing: apply a device name template, build an Enrollment Status Page, and plan Windows 10 to Windows 11…5 min
  3. 3Windows 365 Cloud PCs and Windows BackupMD-102 Cloud PCs and backup: Windows 365 provisioning policies, join types, network connections, image management, and Windows…5 min
  4. 4Windows Configuration Profiles, ADMX and Group Policy AnalyticsMD-102 Windows profiles: settings catalog, templates, administrative templates, importing ADMX files, custom OMA-URI, and Group…5 min
  5. 5Android, iOS, macOS and Specialty Device ProfilesMD-102 other platforms: device profiles for Android Enterprise, iOS and iPadOS, macOS, plus OEMConfig, Zebra, HoloLens 2 and…5 min
  6. 6Assignment Filters and Enrollment Time GroupingMD-102 targeting: create assignment filters with include and exclude modes, and use enrollment time grouping to put devices in…4 min
  7. 7Endpoint Privilege Management, Enterprise App Catalog and Remote HelpMD-102 Intune Suite add-ons: Endpoint Privilege Management elevation rules, the Enterprise App Catalog, and Remote Help sessions…Diagram6 min
  8. 8Cloud PKI, Microsoft Tunnel and Advanced AnalyticsMD-102 Intune Suite add-ons: Microsoft Cloud PKI certificate authorities, Microsoft Tunnel VPN gateway and Tunnel for MAM, and…6 min
  9. 9Remote Actions, Bulk Actions, Device Query and DiagnosticsMD-102 remote actions: sync, restart, retire, wipe, bulk actions, rotate keys and passwords, update Defender, run KQL device…5 min

About this chapter

What this chapter covers

This is the largest domain of the exam, worth 25 to 30 percent. It covers deploying and upgrading Windows with cloud based tools, building configuration profiles for every platform, the Microsoft Intune Suite add-on capabilities, and the remote actions an administrator uses to keep devices healthy.

Questions are practical: which tool, which setting and in which order. Knowing what each Intune feature is for matters more than memorising menus.

How the topics fit together

DeployAutopilot, Cloud PC, upgradesConfigureprofiles per platformExtendIntune Suite add onsActremote actions and diagnostics
  • Windows Autopilot profiles, device preparation and modes covers choosing how a new Windows device is provisioned.
  • Autopilot name templates, Enrollment Status Page and Windows 11 upgrades covers the finishing touches and upgrade paths.
  • Windows 365 Cloud PCs and Windows Backup covers Cloud PC provisioning and settings backup and restore.
  • Windows configuration profiles, ADMX and Group Policy analytics covers Windows settings, including migration from Group Policy.
  • Android, iOS, macOS and specialty device profiles covers the other platforms and special hardware.
  • Assignment filters and enrollment time grouping covers precise targeting.
  • Endpoint Privilege Management, Enterprise App Catalog and Remote Help covers three Intune Suite add-ons.
  • Cloud PKI, Microsoft Tunnel and Advanced Analytics covers three more.
  • Remote actions, bulk actions, device query and diagnostics covers day to day device operations.
Exam tip

When two features seem to fit, look at the device state. New and unmanaged points to provisioning tools. Already enrolled points to profiles and remote actions.

How to use these pages

Each topic page has the same shape, so you can skim for what you need.

  • What it is: the idea in plain words.
  • How it works: the mechanism, with examples and tables.
  • What to remember for the exam: the facts to memorise and how questions are phrased.
  • Common mistakes: the classic traps.
  • Check yourself: three questions to test your understanding.

Ready for more practice?

The full Microsoft MD-102 question bank has 658 questions, with timed practice exams and an explanation for every answer.

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