Chapter 4 of 6 · ServiceNow CAD
Application Automation
Workflow Studio flows, application properties, events, scheduled jobs, script includes and email.
- 4topics
- 18 minfast track
- 1diagrams and exhibits
- 20%of the exam
Topics in this chapter
Take them in order, or jump to the one you need.
- 1Building and Testing Flows in Workflow StudioServiceNow CAD Workflow Studio: flow triggers, actions, flow logic and data pills, subflows, testing a flow and reading execution…5 min
- 2Application PropertiesServiceNow CAD application properties: create scoped properties, set type and read and write roles, show them on a page, read…4 min
- 3Events, Scheduled Jobs and Utils Script IncludesServiceNow CAD: register events and fire them with gs.eventQueue, respond with script actions, schedule script executions and…Diagram4 min
- 4Sending and Receiving EmailServiceNow CAD email: build notifications on record changes or events, choose recipients, use email scripts, and handle replies…5 min
About this chapter
What this chapter covers
Application Automation is 20% of the ServiceNow Certified Application Developer exam. It covers how an application does work on its own once records exist: running processes, reading settings, reacting to events, running on a schedule and exchanging email.
The chapter has four parts: building, testing and debugging flows in Workflow Studio, creating and reading application properties, creating events, scheduled script executions and utility script includes, and sending and receiving email.
Questions are short scenarios, recall questions or code-reading questions: a requirement is described and you pick the feature, setting or script call that fits. Some are single-answer and some are multiple-select questions that state the count, such as "(Choose two.)". There are no exhibits.
How the topics fit together
Something has to start the work: a record change, a schedule or an event. A flow or a script then does the work, using a utility script include for shared logic and application properties for values that admins should change without editing code. Email closes the loop by notifying people and by turning their replies into record updates.
- Flow questions ask which trigger, action or flow logic fits and how to test a flow.
- Property questions ask how to create a property and read it in a script.
- Event and job questions ask whether something should run when a record changes or on a schedule.
- Email questions ask which notification setting or inbound email action handles a case.
When a requirement says "on a schedule" or "every night", think scheduled job or a scheduled flow trigger. When it says "when something happens", think event, business rule or record trigger.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with tables and examples.
- What to remember for the exam: the facts to memorize and how questions are phrased.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Ready for more practice?
The full ServiceNow CAD question bank has 600 questions, with timed practice exams and an explanation for every answer.
This study guide is independent and is not affiliated with, endorsed by, or sponsored by ServiceNow. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.