Chapter 2 of 3 · Scrum.org PSM I
Developing People and Teams
Self-managing teams, facilitation and coaching, and how a Scrum Master helps a team grow.
- 2topics
- 6 minfast track
Topics in this chapter
Take them in order, or jump to the one you need.
- 1Self-Managing TeamsSelf-managing Scrum Teams for PSM I: deciding who does what, when and how, no sub-teams or hierarchies, and handling impediments…3 min
- 2Facilitation and CoachingFacilitation and coaching for PSM I: how a Scrum Master facilitates events, coaches self-management, and differs from a teacher…3 min
About this chapter
What this chapter covers
Developing People and Teams is the second focus area group Scrum.org lists for PSM I. Its focus areas are self-managing teams, facilitation and coaching. These questions are less about the rules of Scrum and more about how a Scrum Master helps people and teams work well within them.
The Scrum Guide 2020 sets the foundation: Scrum Teams are self-managing and cross-functional, and the Scrum Master coaches them in self-management and cross-functionality, facilitates stakeholder collaboration as requested or needed, and causes the removal of impediments. Scrum.org guidance, not the Scrum Guide, adds Scrum Master stances such as coach, facilitator, teacher and mentor.
How the topics fit together
The goal is a team that solves its own problems. Facilitation and coaching help the team get there; directing and deciding for the team works against it.
In scenario questions about conflict or problems inside the team, the best answer usually lets the team solve it first, with the Scrum Master coaching or facilitating, rather than the Scrum Master or a manager deciding for them.
How to use these pages
Each topic page has the same shape, so you can skim for what you need.
- What it is: the idea in plain words.
- How it works: the mechanism, with tables and examples.
- What to remember for the exam: the facts to memorise and how questions are phrased.
- Common mistakes: the classic traps.
- Check yourself: three questions to test your understanding.
Ready for more practice?
The full Scrum.org PSM I question bank has 811 questions, with timed practice exams and an explanation for every answer.
This study guide is independent and is not affiliated with, endorsed by, or sponsored by Scrum.org. Vendor names, certification names and exam codes are trademarks of their respective owners and are used for identification only.